Services and Promotional Assistance

• “NEW RELEASE” 30 DAY TRIAL PROGRAM Dealers who enroll receive “New Release” shipments of our established exclusive line. This gives consumers a unique hands-on-exposure to an industry release. Having new product in hand really makes for an easy buying decision – for both dealers and consumers. Dealers will be billed for the product upon shipment. Shipping is “Free”. Should you choose to return the item in the 30 day period, we have a hassle-free, no questions asked return policy. With our “New Release” Program, dealers can’t lose.

• 90 DAY GUARANTEE SALE PROGRAM
All dealers are automatically enrolled in this “win-win” program. This program eliminates all the risk associated with any dealer purchases. We are so confident in our product we are willing to extend this Guarantee Sale offer. First, all items purchased, with the exception of electrical merchandise, qualify for this program. Dealers will have 90 days to sell, or request a return authorization, to return the product. Dealers can stock with confidence. If at any time, you feel the need to take advantage of this “no-risk” program or need assistance, simply contact our Customer Service Department. Ultra RC will make immediate efforts to guarantee the sale in a few ways. First, we can offer a location service to locate a local consumer in your area to purchase the product. Second, we can offer you an exchange service to exchange the product for another of your choice. Third, we can offer you a credit towards your next purchase. Last, we can offer you a credit for the full invoice amount one time per product. Simple as that. Please refer to our Return Policy for details regarding the return procedures. Please feel free to contact Brian Hughes with any additional questions.

• DEALER REFERRAL SERVICE
All Ultra RC Preferred Dealers are automatically listed in our “Dealer Locator” directory on our website. In addition, all Dealers will be listed in all Ultra RC page ads in media publications. Most importantly, consumers requesting additional information about products, information about local retailers, or are interested in making a purchase will be directed to the closest Ultra RC Dealer to their area. Yet another “win-win” program to promote our Dealer network.

• ULTRA RC NATIONAL ADVERTISING CAMPAIGN
Every year we place hundreds of advertisements in the most popular media outlets. We are reaching hundreds of thousands consumer exposures every month! We are generating a demand for our products which in turn helps to drive consumers to your door.

• PRODUCT SUPPORT
Product Support is available to answer technical questions concerning assembly, electrical, mechanical, or functional problems pertaining to our product lines. This line is available to dealers and consumers direct, manned by experts ready to tackle any question, as well as receive input or suggestions. Our intent is to answer your question on-the-spot. And if not, we’ll check with our R&D staff and then call you back. If a customer comes into your shop and needs information that you are unsure about, you can refer them to our Product Support team.

Once the dealer requirements are met, an initial order of at least $1,000 in shippable merchandise is required to become an active dealer. If you have any questions about getting started or about your account status, please contact Brian Hughes.

Download the dealer application form

ACTIVE ACCOUNT STATUS
In order to remain in an Active Account Status, you must maintain average purchases of at least $500 per month. Failure to meet this requirement may result in the inactivation of your account.

PAYMENT
Ultra-RC offers several options for payment to credit qualified dealers:
Cash in Advance – Payment is submitted and received prior to the shipment of merchandise.
Credit Card / Bank Card – We accept all major credit and bank cards.
C.O.D. – With this option, payment is collected in the form of a certified check / money order upon delivery. (Carriers charge a separate fee for each C.O.D. tag.)
Open Account – For credit qualified dealers, you can opt to be billed for your purchases. This method gives the option of payments due within 10 days of invoicing. Invoices paid after the due date are assessed a 10% late fee.

PLACING AN ORDER
There are several ways to place an order; simply choose the time and most suitable method for your needs. All orders placed by noon, Monday through Friday, will normally be shipped the same day. Orders placed after noon will be shipped the following business day. Canada, Hawaii, Alaska, Puerto Rico, and International shipments will ship within two business days.

BY COMPUTER
No matter what time of day, you can place an order using UltraRC.com. For more information, please call Brian Hughes.

BY PHONE
Our phone lines are open from 9:00am to 7:00pm Eastern Time, Monday through Friday. If you would like to place an order after 7:00pm, or over the weekend, you can leave your order information on our recorder and we will process your order the following business day.

BY FAX
If you prefer, you can send your order via our toll-free fax 24 hours a day, 7 days a week. Our toll-free fax number is 800-567-4079. Please include your shop name, account number, part numbers, and the quantities you would like to have shipped.

BACKORDERS
Out-of-stock items will be backordered upon request on a per order or per item basis. Backorders will be shipped automatically upon arrival. Backorders which are not filled within six months will automatically be canceled unless otherwise noted.

PRICING
Ultra RC will always strive to keep you informed, however all prices are subject to change without notice. Specials and sales are effective for a specific time and may not be extended for merchandise purchased prior to or after the sale.

VOLUME DISCOUNT
Your monthly purchases can affect your savings! Call Brian Hughes for additional information.

PRICING ERRORS AND OMISSIONS
If you feel you have been charged incorrectly, please contact our Customer Service Department immediately. You will be credited for any errors upon confirmation.

SHIPPING METHODS AND CHARGES
STANDARD SHIPPING.Merchandise will be shipped via standard UPS ground shipping, unless you request otherwise.

FREIGHT ALLOWANCE
All shippable orders in excess of $1000 will receive “Free” Shipping. Any orders less than $1000 will receive a freight allowance of 5% of the invoice amount. This is calculated and deducted during processing. Freight allowance is not applicable to any other charges, shipments, services or merchandise.

SHIPPING DISCREPANCIES
Please be sure to reconcile the number of boxes shipped to the number of boxes received before signing for a shipment. If a box does not arrive on time, please note that multi-box shipments sometimes arrive separately. Weather conditions or national holidays may also delay boxes. Please note that air shipments are often routed through different drivers than ground shipments and may arrive at a different time of day.

TRACKING SERVICE
UPS provides on-line 24 / 7 tracking through the web. Tracking information will be emailed to all dealers providing us with email addresses. If you did not provide us with an email address, and wish to receive this information, please contact Brian Hughes for assistance.

LOST BOXES
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when Ultra RC obtains the claim number from the carrier.

DAMAGED BOXES
If a box appears damaged upon arrival, it must be reported to the driver immediately! Please follow the UPS instructions and call our Customer Service Department without delay. The original shipping carton must be kept for inspection by the carrier and the claim must detail the damaged items. Credit can only be issued if these procedures are followed.

DAMAGED MERCHANDISE
If shipping boxes appear undamaged and you find an item has been damaged inside the carton, please report the damage immediately to our Customer Service Department.

MISSING MERCHANSDISE
After determining that all boxes have arrived, carefully note any discrepancies in merchandise shipped versus merchandise billed. Discrepancies must be reported within 10 days of invoice date, so please call as soon as the entire order has been checked in.

MISSING PARTS
Should you receive merchandise that is missing a part, please contact us. We will send the part from our stock as appropriate.

RETURNS
For the most efficient processing, please call our Customer Service Department for a Return Authorization (RA) number. Credit will be issued for approved resalable merchandise only. All returns are subject to approval and may incur a restock fee equal to at least 15% of the purchase price.

DEFECTIVE MERCHANDISE
Ultra RC stands behind the products we sell. If you encounter a defective piece of merchandise, please contact our Customer Service Department for assistance.

Download the dealer application form